Refund Policy

Eligibility

• Items must be in original condition, unopened, and with any seals intact, unless defective on arrival.
• Request within 7 days of delivery for defects or incorrect items; change-of-mind returns are subject to review and availability.
• Consumables and personal-use items may not be returnable if opened for safety reasons.

How to Request

1. Email contact@reygranvitalcitadel.store or message us with your order number and concern.
2. Include photos if the item is damaged, defective, or incorrect.
3. Wait for our confirmation and instructions. Do not ship items back until we approve the return.

Return Shipping

If the product is defective or the wrong item was sent, we will shoulder reasonable return shipping or arrange pickup where possible. For other cases, return shipping may be the customer’s responsibility, subject to our confirmation.

Refund Method

• Approved refunds are issued to the original payment method where feasible; otherwise, we will coordinate a suitable alternative.
• Processing typically occurs within 5–10 business days after we receive and verify the returned item, subject to payment partner timelines.

Replacements

If you prefer a replacement for a defective or incorrect item, we will confirm stock and arrange shipment after verification. Timing may vary based on inventory availability.

Non-Refundable Situations

• Items damaged due to misuse, improper storage, or modifications after delivery.
• Opened consumables or personal-use products without a verified defect.
• Requests made beyond the stated timeframes without prior agreement.

Order Verification

We may request proof of purchase and delivery confirmation. Providing clear photos and details helps us resolve your concern faster.

Contact Us

For refund or return assistance, reach us at contact@reygranvitalcitadel.store or +63 909 963 2554. Address: 64-B De Guzman Street, Barangay Toril, City of Davao, Region XI, 8000, Philippines.